coffman electrical equipment company
For over 70 years, Coffman Electrical Equipment Company has helped our customers solve their power problems.
Product availability is listed for many products and indicates the approximate number of business days for a product to leave the warehouse. After the product leaves the warehouse, actual transit time will vary based on product, carrier, and destination, but is usually less than five business days. Express shipping may be available for some products. Please call to inquire.
All product warranties are provided by the product’s manufacturer. Warranty information on our site is provided to us from the manufacturer, and is correct at the time it is listed. We strive to keep our information up to date, but manufacturers may at times change their warranties without communicating the change to us. We would be happy to send you the full details of the current warranty for any product you are considering – simply contact us by phone or e-mail.
Products with free shipping will be shipped practically anywhere in the continental United States with no cost to you via Fed Ex or common carrier. Free shipping is not available outside the continental United States. If you live in Alaska, Hawaii, or in a remote area (like an island) that requires special shipping, please call us at 1-888-331-5344 to place your order and get a shipping cost quote. For international orders, please see below.
All products under 100 pounds without free shipping will be shipped anywhere in the continental United States via Fed Ex. We have found Fed Ex to be the most reliable carrier for getting your product safely delivered. Shipping charges are calculated automatically at time of purchase based on weight and shipping location, and added to your order.
All products over 100 pounds without free shipping are shipped by common carrier. Please call 1-888-331-5344 for shipping charges at the time of order.
Please call 1-888-331-5344 for to place your order and get a shipping quote.
Due to shipping costs and a variety of other reasons, we are only able to ship select larger items to an address outside of the United States at this time. Items we might be able to ship internationally include large capacity load banks, big mobile generators, and high amperage transfer switches. Please call 1-888-331-5344 to inquire.
A signature is required for delivery of all generators.
Express shipping may be available for some products. Please call 1-888-331-5344 to inquire.
Some engine-powered products cannot be shipped to California because they do not meet the emission standards of the California Air Resources Board (CARB).
If an item arrives damaged, please refuse shipment and contact us immediately.
For those rare occasions when a return is necessary, please follow these simple guidelines:
Please use our toll free number 1-888-331-5344 to talk to a customer service representative to request approval. No returns will be accepted without prior approval. Upon approval, you will receive a Return Authorization Number and instructions for shipping. Approval must be requested within 30 days of delivery.
Product must be returned with its original invoice, with all parts and manuals, in its original box, in un-used condition. Product that has had gas or oil added cannot be returned due to federal shipping regulations.
We are unable to take returns on special orders, since we do not regularly stock these items.
For approved returns, Steadypower.com will issue a refund within 10 days of receiving the returned item. Credit will be issued in the same manner as the original payment. Returns are subject to a 25% restocking charge. Shipping charges will not be refunded. Orders that were sent using free shipping will have our shipping cost deducted from the refund. If the return is the result of an error on our part, the restocking charge will not apply and shipping costs will be refunded.
Once an order has been shipped, it cannot be cancelled. To return the item, please follow the return guidelines above.
The customer should inspect products before signing to accept them from the carrier. If a product arrives damaged, please refuse shipment and contact us immediately. If you discover after delivery that a product has been damaged in shipping, you will need to file a freight claim with the carrier.
If a product is not working properly, please use our toll free number 1-888-331-5344 to speak to a customer service representative. We may be able to work through the issue on the phone. You might also call the manufacturer’s customer service department for further assistance. Have your model and serial number ready for fastest service.
Due to federal shipping regulations, we are unable to accept the return of products that have had gas or oil added. Most products are covered by the manufacturer’s warranty and can be fixed at no cost to you. Call the manufacturer’s customer service department for instructions.